Freshservice

Cloud-native IT service desk software to help service management

About Freshservice

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations.

Get the Nimbus Intelligence Connector in Snowflake

You can install the Nimbus Intelligence Freshservice Connector from the Snowflake Marketplace with only a few clicks!

Obtain Credentials

This connector is based on API key authentication. Follow the instructions in the Freshservice API Guidelines to obtain your credentials.

1. Login to your Support Portal.

2. Click on your profile picture on the top right corner of your portal.

3. Go to Profile settings Page.

4. Your API key will be available below the change password section to your right.

5. In the application, head to the Connections page and fill in the Add connection form with the connection name that you want to create and fill the API Key field.

6. Click on the Generate Ready-to-Run script and execute the provided pre-filled script in a new worksheet. This will generate a new connection for your Freshservice Connector.

Available Endpoints

Check the full Freshservice API documentation.

Endpoint	Incremental Ingestion	Incremental Fetching
Agents	Yes	Not supported by Freshservice
Announcements	Yes	Not supported by Freshservice
Assets	Yes	Not supported by Freshservice
Asset Components	Yes	Not supported by Freshservice
Asset Contracts	Yes	Not supported by Freshservice
Asset Requests	Yes	Not supported by Freshservice
Business Hours	Yes	Not supported by Freshservice
Canned Responses	Yes	Not supported by Freshservice
Changes	Yes	Yes
Change Time Entries	Yes	Not supported by Freshservice
Contracts	Yes	Not supported by Freshservice
Objects	Yes	Not supported by Freshservice
Object Records	Yes	Not supported by Freshservice
Departments	Yes	Not supported by Freshservice
Groups	Yes	Not supported by Freshservice
Locations	Yes	Not supported by Freshservice
Offboarding Requests	Yes	Not supported by Freshservice
Offboarding Request Tickets	Yes	Not supported by Freshservice
Onboarding Requests	Yes	Not supported by Freshservice
Onboarding request Tickets	Yes	Not supported by Freshservice
Oncall Schedules	Yes	Not supported by Freshservice
Problems	Yes	Not supported by Freshservice
Problem Tasks	Yes	Not supported by Freshservice
Problem Time Entries	Yes	Not supported by Freshservice
Products	Yes	Not supported by Freshservice
Projects	Yes	Not supported by Freshservice
Project Sprints	Yes	Not supported by Freshservice
Project Task Priorities	Yes	Not supported by Freshservice
Project Task Statuses	Yes	Not supported by Freshservice
Project Tasks	Yes	Not supported by Freshservice
Project Task Types	Yes	Not supported by Freshservice
Project Versions	Yes	Not supported by Freshservice
Purchase Orders	Yes	Not supported by Freshservice
Relationships	Yes	Not supported by Freshservice
Releases	Yes	Not supported by Freshservice
Release Time Entries	Yes	Not supported by Freshservice
Requesters	Yes	Not supported by Freshservice
Requester Groups	Yes	Not supported by Freshservice
Roles	Yes	Not supported by Freshservice
SLA Policies	Yes	Not supported by Freshservice
Service Catalog Categories	Yes	Not supported by Freshservice
Service Catalog Items	Yes	Not supported by Freshservice
Software	Yes	Not supported by Freshservice
Software Licenses	Yes	Not supported by Freshservice
Software Relationships	Yes	Not supported by Freshservice
Software Users	Yes	Not supported by Freshservice
Solution Categories	Yes	Not supported by Freshservice
Tickets	Yes	Yes
Ticket Tasks	Yes	Not supported by Freshservice
Ticket Time Entries	Yes	Not supported by Freshservice
Vendors	Yes	Not supported by Freshservice
Workspaces	Yes	Not supported by Freshservice

Need Help?

Don't forget to check the#faqs section in the Getting Started page.

Did we forget to implement an endpoint that you would like or did you find a bug? If you didn't find your answer in the FAQs, let us know!

If you have an issue, check the #known-limitations-and-issues section to see if we are already working on it!

Check the rest of the Available Connectors

Available Connectors