Freshservice

Cloud-native IT service desk software to help service management

About Freshservice

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations.

Get the Nimbus Intelligence Connector in Snowflake

You can install the Nimbus Intelligence Freshservice Connector from the Snowflake Marketplace with only a few clicks!

Obtain Credentials

This connector is based on API key authentication. Follow the instructions in the Freshservice API Guidelines to obtain your credentials.

1. Login to your Support Portal.

2. Click on your profile picture on the top right corner of your portal.

3. Go to Profile settings Page.

4. Your API key will be available below the change password section to your right.

5. In the application, head to the Connections page and fill in the Add connection form with the connection name that you want to create and fill the API Key field.

6. Click on the Generate Ready-to-Run script and execute the provided pre-filled script in a new worksheet. This will generate a new connection for your Freshservice Connector.

Available Endpoints

Check the full Freshservice API documentation.

Endpoint	Incremental Ingestion
Agents	Yes
Announcements	Yes
Assets	Yes
Asset Components	Yes
Asset Contracts	Yes
Asset Requests	Yes
Business Hours	Yes
Canned Responses	Yes
Changes	Yes
Change Time Entries	Yes
Contracts	Yes
Objects	Yes
Object Records	Yes
Departments	Yes
Groups	Yes
Locations	Yes
Offboarding Requests	Yes
Offboarding Request Tickets	Yes
Onboarding Requests	Yes
Onboarding request Tickets	Yes
Oncall Schedules	Yes
Problems	Yes
Problem Tasks	Yes
Problem Time Entries	Yes
Products	Yes
Projects	Yes
Project Sprints	Yes
Project Task Priorities	Yes
Project Task Statuses	Yes
Project Tasks	Yes
Project Task Types	Yes
Project Versions	Yes
Purchase Orders	Yes
Relationships	Yes
Releases	Yes
Release Time Entries	Yes
Requesters	Yes
Requester Groups	Yes
Roles	Yes
SLA Policies	Yes
Service Catalog Categories	Yes
Service Catalog Items	Yes
Software	Yes
Software Licenses	Yes
Software Relationships	Yes
Software Users	Yes
Solution Categories	Yes
Tickets	Yes
Ticket Tasks	Yes
Ticket Time Entries	Yes
Vendors	Yes
Workspaces	Yes

Need Help?

Don't forget to check the#faqs section in the Getting Started page.

Did we forget to implement an endpoint that you would like or did you find a bug? If you didn't find your answer in the FAQs, let us know!

If you have an issue, check the #known-limitations-and-issues section to see if we are already working on it!

Check the rest of the Available Connectors

Available Connectors