Freshdesk

Customer Service Software, Built for Support Teams

About Freshdesk

Freshdesk is a cloud-based customer support platform that streamlines helpdesk operations. It offers tools for ticketing, automation, and self-service, making it easy for businesses to provide efficient and responsive customer support.

Get the Nimbus Intelligence Connector in Snowflake

You can install the Nimbus Intelligence Freshdesk Connector from the Snowflake Marketplace with only a few clicks!

Obtain Credentials

This connector is based on API key authentication. Follow the instructions in the Freshdesk API Guidelines to obtain your credentials.

In short:

1. Log into your Freshdesk account.

2. Click on your profile picture on the top right and select Profile Settings.

3. On the right pane, click on the View API key option and complete the captcha verification. This is the API Key that you will use in the Connector application.

4. In the application, head to the Connections page and fill in the Add connection form with the connection name that you want to create and fill the API Key field.

5. Click on the Generate Ready-to-Run script and execute the provided pre-filled script in a new worksheet. This will generate a new connection for your Freshdesk Connector.

Available Endpoints

Check the full Freshdesk API documentation.

Endpoint	Incremental Ingestion
Agents	Yes
Business Hours	Yes
Companies	Yes
Contacts	Yes
Discussion Categories	Yes
Groups	Yes
Roles	Yes
Skills	Yes
Surveys	Yes
Solution Categories	Yes
Survey Satisfaction Ratings	Yes
Time Entries	Yes
Mailboxes	Yes
Products	Yes
Tickets	Yes

Need Help?

Don't forget to check the#faqs section in the Getting Started page.

Did we forget to implement an endpoint that you would like or did you find a bug? If you didn't find your answer in the FAQs, let us know!

If you have an issue, check the #known-limitations-and-issues section to see if we are already working on it!

Check the rest of the Available Connectors

Available Connectors